Refund Policy
Refund Policy
At Martorium, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward refund policy to provide you with peace of mind.
Refund Eligibility:
To be eligible for a refund, the item must be returned in its original condition, unused, and in its original packaging.
Refunds are only available for items returned within 30 days of purchase.
Certain items, such as personalized or custom-made products, may not be eligible for refunds.
Refund Process:
Initiating a Refund: To initiate a refund, please contact our customer service team at contact@martorium.com. Provide your order number and details of the item you wish to return.
Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item.
Return Shipping: You will be responsible for the cost of return shipping unless the item arrived damaged or defective. We recommend using a trackable shipping service to ensure that your return reaches us safely.
Refund Processing: Upon receiving the returned item, we will inspect it to ensure that it meets our refund eligibility criteria. Once approved, we will initiate the refund process.
Refund Timeline:
Refunds will be processed within 15 business days of receiving the returned item.
Please note that it may take additional time for the refunded amount to appear in your account, depending on your payment method and financial institution.
Contact Us:
If you have any questions or concerns about our Refund Policy or the status of your refund, please don't hesitate to contact us at contact@martorium.com. Our customer service team is here to assist you every step of the way.
At Martorium, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward refund policy to provide you with peace of mind.
Refund Eligibility:
To be eligible for a refund, the item must be returned in its original condition, unused, and in its original packaging.
Refunds are only available for items returned within 30 days of purchase.
Certain items, such as personalized or custom-made products, may not be eligible for refunds.
Refund Process:
Initiating a Refund: To initiate a refund, please contact our customer service team at contact@martorium.com. Provide your order number and details of the item you wish to return.
Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item.
Return Shipping: You will be responsible for the cost of return shipping unless the item arrived damaged or defective. We recommend using a trackable shipping service to ensure that your return reaches us safely.
Refund Processing: Upon receiving the returned item, we will inspect it to ensure that it meets our refund eligibility criteria. Once approved, we will initiate the refund process.
Refund Timeline:
Refunds will be processed within 15 business days of receiving the returned item.
Please note that it may take additional time for the refunded amount to appear in your account, depending on your payment method and financial institution.
Contact Us:
If you have any questions or concerns about our Refund Policy or the status of your refund, please don't hesitate to contact us at contact@martorium.com. Our customer service team is here to assist you every step of the way.