FREQUENTLY ASKED QUESTIONS

Find the answers of your queries. If you cannot find what you're looking for, contact us directly at contact@ilyonapixels.com and we will assist you.

This can depend on factors like shipping speed and product availability. The general delivery time is 10-21 days, please refer to the order page for details.

Don't hesitate to get in touch with the customer service team to cancel the order or change the information at any time before or after shipping.

1. Standard shipping orders will be packaged, printed, and processed within our warehouse in United Kingdom, then dispatched via United Kingdom's local postal service.

2. Orders shipping to the United States will be dispatched from our main warehouse in United Kingdom to USPS to you.

Step 1 : Remeasure Your Laptop Actual Size

If your laptop is 11-18" and also within the following size range of length, thickness and height, you can use and install our monitor.

Length:11-18.1 inch

Height:>8.6 inch

Thickness:<0.32 inch

Step 2: Idenitfy Your Laptop Ports

Our 13.3 inch attachable triple monitor only support Type-C and HDMI ports.

Please identify your laptop ports to find the right connecting method to the triple monitor in the next step.

Notice: Laptrio monitors are compatible with Apple's M1 and M2 also.

Step 3:Find the Right Connection Methods

1) Type-C/Thunderbolt-3 Ports Connection (support power & data tranmission)

Use included Type-C cords to connect the monitor.

2) HDMI Port Connection

Use included HDMI cords and connect power supply to use the monitor.

Yes, you can return your item for a refund. We provide a 30-day money back guarantee for any reason. If you are unsatisfied with your purchase, you have the option to return the item within 30 days from the date of purchase and receive a full refund. It doesn't matter what the reason is for your return; we stand behind our guarantee to ensure customer satisfaction.

We accept:

  • Credit Card
  • Debit Card
  • PayPal
  • Apple Pay

We accept several types of Credit Cards, including Visa, MasterCard, Discover, and American Express.

You can turn the laptop screen extenders with the left screen of 0°-235° and the right screen of 0°-180° in maximum respectively. 

We ship our products from multiple fulfillment centers located around the 5 different locations in Taipei, Taiwan. Rest assured, we're committed to delivering your orders promptly and reliably.