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What is the size of the Martorium Screen Extender?

The Screen size of the Martorium Screen Extender is 13.3 Inches. While its dimensions are 14.69" × 8.62" × 0.99"

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What's Included with MARTORIUM SCREEN EXTENDER MONITOR® SALE?

When you purchase a MARTORIUM SCREEN EXTENDER MONITOR®, you will receive: 

  1. The main screen extender unit designed to seamlessly expand your laptop’s display. It has Two 13.3 Inches Full HD Display Screens.
  2. All the Necessary Connection Cables including, USB-C Cable, HDMI Cable, Adapter.
  3. A comprehensive guide to help you set up and maximise the use of your screen extender.

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Is Laptop Screen Extender Compatible with my device?

Our Laptop Screen Extenders are designed to be compatible with a wide range of devices, including MAC Books, Chromebooks, Microsoft Surface, HP, ASUS, Lenovo, Samsung and most of other Devices. To confirm compatibility with other devices and ensure you have the best experience, please provide the your device details at contact@martorium.com.

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The product I want is out-of-stock, when will it be available?

We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to send us a message and we'll make sure to let you know when you will be able to order it again. 

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What is your return policy?

To initiate a refund, please contact our customer service team at contact@martorium.com. Provide your order number and details of the item you wish to return. 

Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item.

Refunds will be processed within 3 business days of receiving the returned item.
Please note that it may take additional time for the refunded amount to appear in your account, depending on your payment method and financial institution.

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Can I exchange an item?

If your item doesn't fit or you have ordered the wrong color or style, you will be able to exchange it within 30 days from the date of purchase. 

To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging.  

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Do you ship internationally?

We sure do! We can ship products to most countries around the world.

Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).

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I want to change shipping address

To process your request, please provide us with the following details:

  1. Order Number: This helps us locate your order quickly. (If you do not have order number then provide your email associated with your order)
  2. New Shipping Address: Please include the full address, including street name, city, state, and zip code.

Once we receive this information, we will update your order and confirm the change.

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How do I track my order?

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way! 

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How long will it take to receive my order?

Orders are typically processed and prepared for shipment within 24 to 48 hours from the date of purchase.

You will receive your order in 12-20 business days (Mon-Fri). Please note that delivery times may vary depending on factors such as customs clearance, weather conditions, and carrier delays.

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My order never got to me, what do I do?

Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!  

If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.   

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